Frequently Asked Questions

Everything you need to know about your Urban Skin Rx® journey.

How do I know which Urban Skin Rx® products are right for my skin type?

We recommend taking our online Skin Quiz or consulting our Glow Guide. Our products are specifically formulated to address hyperpigmentation, uneven skin tone, and blemishes across all skin tones.

When can I expect to see results from my new regimen?

While some users notice a 'glow' immediately, clinical results for hyperpigmentation and acne typically take 4-6 weeks of consistent use, as this aligns with the natural skin cell turnover cycle.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of the delivery date for a refund, minus shipping fees.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental U.S. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are Urban Skin Rx® products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals.

Do you offer international shipping?

Currently, we ship to the United States and select international locations. Please check our shipping page at checkout to see if your country is currently supported.