Returns & Exchanges

At Urban Skin Rx®, we want you to be fully satisfied with your clinical skincare results. If you are not happy with your purchase, we offer a 30-day return window for products purchased directly from our official website.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

2

Print Your Label

Select the items you wish to return and download the pre-paid USPS shipping label provided by our system.

3

Pack and Ship

Securely package your items in their original box, attach the return label, and drop it off at any authorized postal service location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing